Empleos de operations analyst

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Specialist

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

In Partner Relations you will work as an integrated team with our US stakeholders. The team provides guidance on inquiries made by retired Partners, withdrawn or soon to be retired from PwC. To perform this, the team reviews data, manages an internal platform and works on internal communications.

Primary responsibilities:

Partners Support

• Retirement Packages: preparing, receiving and processing these to verify information and perform system updates based on the partner status. The packages include various documents for benefit payments, beneficiary designation and Outgoing Email notification.

• Partner’s Platform: access management and customer service for active and retired partners. This platform allows to keep track of open tickets and their progress to record completion.

• Helpline: partners can reach out over the phone and leave a message for the team to review and act upon providing answers to the corresponding partner

Communications

• Obituary write up and distribution
• On-demand communications
• US weekly Public Policy Issues

Requirements:

• 1-3 years of relevant experience in Assistance &/or Customer Service of key stakeholders preferable acquired within a global company. Some finance or accounting background is a plus.
• Education : Corporate Communications, Public Translations or business related.
• Digital Tools : MS Office (Excel, Power Point). Alterix or PowerBI is a plus and well as automations and Powerqueries.
• English : advanced both oral & written is mandatory (C1 level).

• Soft skills : Excellent communication skills, numeric skills, oriented to quality and service, flexibility, adaptability, process improvement, self-starter, dynamic

Additional application instructions

• Understand the importance of have a correct information management

• Knowledge of Information Security and Data Protection

• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date