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Administrator (Support & Operations) - job post

HCLTech
3.7 de 5 estrellas
Buenos Aires, Buenos Aires
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Ubicación

Buenos Aires, Buenos Aires

Descripción completa del empleo

Buenos Aires, Buenos Aires
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

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