Empleos de head of customer success en Desde casa

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

Our Risk team sits at the very core of Revolut. Those special agents work across functions, products, and regions to monitor front-line performance and ensure that the business is on safe footing. People in the Risk team are among the first in the company to get involved in new business initiatives, from app technology, through treasury and finance, to customer support.

We're looking for a Head of Risk to lead the initiative in Argentina. Working closely with departments across all areas of risk-based activities, you'll lead risk management to raise awareness of relevant financial regulations and ensure Revolut remains compliant at all times.

Up to shape the future of finance? Let's get in touch.

• Working with the first line of defence to identify potential risks and implement adequate mitigation
• Developing and implementing risk policies and procedures, key risk indicators (KRIs), and a risk appetite framework
• Developing risk management processes that are efficient and effective (minimal bureaucracy, maximum impact)
• Monitoring risks, triggering corrective actions, and/or producing reports as appropriate
• Liaising with regulators
• Building and managing a world-class team of specialists
• Leading various projects to improve risk management for Revolut in Argentina

• Fluency in English with excellent communication skills
• A proven track record in risk management, preferably within a banking, fintech, or payments environment
• Expertise in managing enterprise risk, operational risk, and/or compliance in a regulated environment
• Knowledge of legislation and regulation relating to banking activities, FX, and card schemes
• A technical background with solid analytical and problem-solving skills
• A data-focused approach
• Leadership and stakeholder management skills and a solid sense of ownership

• Experience in process engineering (Lean, Six Sigma)
• Proficiency in SQL
• A degree in business administration, engineering, economics, finance, or related field
• An MBA, CFA, CAIA, or FRM professional certification

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Notice: This is a remote position based in Argentina.