Empleos de general manager en Desde casa

Operations Assistant

The Ideal Candidate:

We’re looking for a driven professional with uncompromising standards—someone who values integrity, embraces self-criticism, and has a knack for problem-solving and value creation.

This role is not for the faint of heart. You’ll collaborate closely with our co-founder, who embraces first-principles thinking, iterates relentlessly, and holds himself and those around him to ever-increasing standards. If you prioritize work-life balance, boundaries, or a “good enough” mindset, our projects won’t be the right fit for you.

You should find energy—not exhaustion—in fast-paced feedback loops, an iterative process, and the pursuit of better. A sharp eye for detail, personal accountability, and a hunger for continuous improvement are essential. If you’re dependable, adaptable, motivated, and energized by an entrepreneurial startup work environment, we want to hear from you.

Summary of the Position:

As the Remote Operations Assistant, you’ll be a versatile “jack/jill of all trades,” reading between the lines, anticipating needs, and proactively finding solutions across a variety of ad hoc projects & tasks. Whether you’re setting up new automation tools, refining workflows, placing inventory orders, conducting market research, or crafting SOPs, you’ll ensure tasks are executed and stay on track while maintaining high standards. By working in partial overlap with the Project Manager and communicating directly & asynchronously, you’ll rapidly act on feedback to free up the PM’s time and bandwidth. In this role, you’ll develop, experiment, and implement new processes & systems, gaining valuable first-hand experience in a dynamic e-commerce environment while mastering a wide range of tools and strategies to grow a small business in collaboration with management & Key Internal Stakeholders.

Attention: Please do not apply if you can’t or won’t follow explicit instructions. We evaluate attention to detail at every stage of our hiring process, starting with your initial application. If you fail to demonstrate this from the outset, you will not receive a response—saving both your time and ours.

Compensation:

• Pay Rate: COP 31,000 per hour
• No Benefits: This is an independent contractor role; therefore, no additional benefits are provided.

Work Schedule & Availability:

- Estimated Weekly Hours: 15-30 hours per week based on company needs and alignment with scheduling.

- Meetings & Communication: Be available for meetings and communication with stakeholders throughout the week. Meeting times are typically between 2pm to 4pm PST, though times may vary.

- Meeting Frequency: Meetings are scheduled as needed, usually a few times per week, depending on stakeholder needs.

Key Responsibilities

Operations & Project Management Assistance

• Briefing Management:
• Assist in creating, updating, and maintaining thorough tasks/project briefings, ensuring details are accurate, all relevant supporting materials are linked, integrated and accessible.
• Execute various components of our briefing management system including the exchange, capture, retention, synthesis, organization, sharing, review, revision/signoff of written and transcribed briefing information across various remote stakeholders.
• Project Assistance:
• Free the Managers time and bandwidth by taking over various tasks & projects—big or small—according to the Manager’s direction, ensuring all work moves forward with minimal delay.
• Support the Manager in overseeing multiple projects at various stages, ensuring timely updates, audits, deadlines are reinforced and progress is tracked in project management software (e.g., ClickUp).
• Proactively identify & flag potential risks, unintended consequences or issues to the Manager and propose initial mitigation steps.
• Deliverable Management : Contribute to reviewing, auditing, tracking and managing deliverables, ensuring hand-offs and quality standards are upheld, ownership is transferred and assets are organized and stored correctly.
• Reporting:
• Submit your own timesheets, check-in/check-out reports, and any other required documents on days worked.
• Review/audit tasks, processes and reports under the Manager’s guidance to uncover issues & confirm accuracy.
• Workload Management: Collaborate with the Manager to maintain and update a backlog of projects & tasks for team members.
• Quality Control: User test various processes & procedures to uncover bugs & inefficiencies and provide feedback for refinement.

Communications

• Meeting Management:
• Host & attend virtual meetings with various stakeholders as needed.
• Prepare, update and coordinate meeting agendas and virtual meetings in collaboration with the Manager.
• Record, transcribe, store, process and integrate transcripts into notes, action items and project briefings by leveraging various tools to ensure team members have clear, organized and actionable information to work with.
• Stakeholder Communications: Assist in managing communications with various internal and external stakeholders as needed.

Documentation

• Documentation Development: Produce, update & maintain various forms of documentation including research, SOPs, briefings and guidelines ensuring accuracy and accessibility.
• Documentation Integration:
• Keep documentation & relevant assets bi-directionally linked and in sync across various platforms keeping information current, accurate and easy to navigate for relevant stakeholders.
• Manage files, versions, permissions, and naming conventions consistent and up to date while archiving and storing prior versions as needed.
• Information Capture & Integration: Uncover and capture new & applicable information during communications with relevant stakeholders, to ensure existing documentation is accurate and up to date.

AI Integration

• AI Integration: Identify opportunities & implement AI tools into various tasks & workflows to enhance operational effectiveness and efficiency.
• AI Management: Manage, maintain, and update AI tools, overseeing regular improvements, integrating and uploading relevant company documentation and ensuring intended outputs are performing as expected through testing & troubleshooting.

General E-commerce & Operational Projects/Tasks

• Inventory & Logistics
• Oversee inventory levels, identify cost-saving opportunities, coordinate orders, resolve logistics issues, handle stranded or damaged inventory and identify and pursue cost-saving opportunities.
• Platform Items
• Handle listings, pricing, and promotions across e-commerce channels; respond to customer inquiries or issues if needed.
• Data, Analytics & Modeling
• Collect and interpret performance metrics, assist with forecasting and scenario planning, and propose data-driven improvements.
• Spreadsheets & Database
• Develop and organize structured spreadsheets/databases, perform data entry, write formulas, present various charts, graphs and visualizations, ensure data accuracy and security.
• Ad Hoc Projects & Research
• Conduct targeted research (e.g., market, competitor, vendor), compile insights, and present actionable recommendations.
• Workflow & Process Mapping
• Build, map, document, refine, and standardize operational workflows to enhance clarity and efficiency for various business functions.

Expectations:

• Stakeholder-Facing Professionalism: Conduct all stakeholder video meetings and interviews with business-appropriate attire and a well-organized, distraction-free workspace.
• Integrity: Be honest and hold yourself accountable in all actions and exemplify this to candidates and stakeholders. Identify and acknowledge conflicts of interest, correct mistakes proactively and uphold trust and reputation.
• Dependability & Adaptability: Meet commitments, be reliable and supportive of stakeholders when needed, and give your best effort, even outside of typical days/hours. Adapt to changes in plans, priorities, strategies and approaches even if they’re outside of your role or skill set with minimal disruption.
• Continuous Improvement: Strive to exceed expectations, remain curious, and explore new tools, technologies, or strategies to enhance performance. Seek and offer constructive feedback, and pursue iterative improvements in processes and strategies.
• Timesheet & Invoicing: Maintain and submit an accurate timesheet on days worked that itemizes tasks, projects, and billable hours to ensure transparency and alignment with your invoicing.
• High Communication Standards: Provide regular updates and respond to messages promptly. Communicate clearly with attention to grammar, spelling, and detail, ensuring timely follow-ups. Ask clarifying questions to ensure mutual understanding and alignment of expectations.

Additional Requirements:

Technical Equipment:

• Reliable Computer: Owns a reliable computer with sufficient processing power, memory, and storage to efficiently run tools/applications with your Zoom video camera on and your computer screen being shared.
• Stable Internet & Power: Consistent access to a stable and high-speed internet connection and a reliable power source to maintain productivity without interruptions.

Communication Tools:

• HD Camera: Possesses a high-definition camera which is 1080P or greater, for clear video communications. during virtual meetings.
• Reliable Audio: Capability for clear audio during calls, meetings and recordings either from your computer, smartphone or with a high quality headset / earphones with a built-in microphone

Professional Standards:

• Appearance: Wears suitable work attire for a professional setting which includes clean, wrinkle-free, business casual clothing for virtual meetings and any work-related interactions.
• Organized Workspace: Maintains an organized, quiet, well-lit, and private workspace conducive to productivity which prevents disruptions during meetings and supports focused work.
• Recording: Consents to and is capable of recording yourself and others, with their consent, for various business purposes including meetings, demonstrations, instructions, and briefings, using video and audio tools.

Qualifications

Technical Knowledge:

• AI Tools: Experienced with AI tools (e.g., ChatGPT) to speed up tasks.
• Project Management Tools: Experience using platforms such as: Monday, Trellow, Asana, Notion, ClickUp.
• Intermediate Spreadsheet Skills (Excel or Google Sheets), including filters, sorting, conditional formatting, formulas such as IF, AVERAGE, SUM, creating charts, and connecting to databases for importing or exporting data.

Experience:

• Project/Operations Coordination: 1–3 years of experience supporting project or operations teams (e-commerce or remote experience a bonus).
• Documentation: Previous experience creating or maintaining SOPs, guidelines, knowledge bases or reference materials.

Skills:

• Organizational: Excellent planning, time management, and attention to detail.
• Analytical: Comfortable with data interpretation and risk identification.
• Project/Operational: Ability to assist in managing deadlines, task statuses, and deliverables effectively.
• Fast Typing Speed: Capable of typing at least 50+ WPM (or similar) for efficient note-taking, documentation and rapid communication.

About Us:

At Pet Awesome, we’re a small but ambitious e-commerce company specializing in pet products, currently serving our 4-legged customers (and their hoomans) in the USA and UK.

We’ve found product market fit with western women aged 25-54 who adore their small dogs as much as we do.

The projects we work on are often fun! The job comes with plenty of laughs and wagging tails as we solve problems for pets and rub human noses in the solution ;)

Our marketing isn’t just cheeky; we give pets a voice and share their perspective. To get a sense of our pet products and doggy personalities, check out our instagram @_PetAwesome_

Tail wagging and nose boops aside, we’re growing our geographically diverse and remote team of nine dependable and adaptable “hooman” professionals who strive for continuous improvement and place integrity first.

If you share our passion for pets, have a head for business, and embrace a growth mindset, consider joining our pack to help us build a lasting doggy empire!

Application Process:

Email your Resume and Cover Letter to hr@pet-awesome.com

Resume Expectations:

• Ensure your Resume is accurate and up to date.
• Attach your Resume to the email as a PDF.

Cover Letter Expectations:

• Attach your Cover Letter to the email as a PDF.
• Ensure your Cover Letter highlights your experience related to this position’s responsibilities, expectations and requirements.
• In the first line of your Cover Letter, write the name of your favorite dog breed, so we know you read this job post in detail ;)

A good fit is important to us, so expect plenty of questions and a thorough assessment process as we get to know each other. We’re excited to hear from you!

Job Types: Part-time, Temporary, Contract
Contract length: 12 months

Pay: $7,500.00 per hour

Expected hours: 10 – 20 per week

Language:

• Fluent English (Required)

Work Location: Remote