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Join V2 Cloud as a Support Automation Engineer

Join us on our mission to enable people to reconnect with nature and work from wherever they are happiest.

V2 Cloud is not a regular tech SaaS start-up. We were and will be Round "O" financed. "O"rganic growth independence means we're not pressured by external investors' interests or timelines, enabling us to prioritize long-term innovation over short-term gains.

As a Support Automation Engineer, you will revolutionize how we deliver customer support by combining technical automation expertise with customer-focused problem-solving. Your work will reduce repetitive support tasks, integrate our product ecosystem, and proactively address customer issues before they impact satisfaction.

What You'll Do

Automation & Scripting

• Develop and maintain automation scripts to eliminate repetitive support tasks and reduce manual intervention.
• Create self-healing systems and automated remediation workflows for common Virtual Desktop Infrastructure (VDI) issues.
• Build monitoring and alerting systems that can detect and resolve issues before customers are affected.
• Design automated deployment and configuration scripts for faster customer onboarding.
• Implement AI-powered automation that learns from support patterns and automatically suggests or executes solutions.

Product Integration & Development

• Integrate products and services to create a more cohesive customer experience.
• Develop APIs and middleware solutions to enable seamless data flow between systems.
• Create custom tools and dashboards for both internal support teams and customer self-service.
• Build proactive notification systems to keep customers informed about system status and potential issues.
• Enhance AI-powered chatbots and virtual assistants to handle common customer inquiries and provide instant support.
• Implement machine learning models for intelligent ticket routing and priority classification.

Customer Experience Enhancement

• Analyze support ticket patterns to identify opportunities for automation and process improvement.
• Collaborate with support staff to understand pain points and develop technical solutions.
• Create customer-facing tools and portals that reduce the need for support interactions.
• Implement predictive maintenance and monitoring solutions to prevent issues.
• Utilize AI for predictive analytics to forecast potential system issues and customer needs.
• Deploy sentiment analysis and natural language processing to understand customer feedback and automatically escalate critical issues.

Support Team Enablement

• Develop internal tools and utilities that empower support staff to resolve issues faster.
• Create comprehensive documentation and knowledge base systems.
• Build diagnostic tools and troubleshooting automation for common VDI scenarios.
• Provide technical training and support to customer service representatives.

What You'll BringTechnical Skills

• Programming Languages: Proficiency in Python, PowerShell, Bash, or similar scripting languages.
• Cloud Platforms: Experience with cloud infrastructure and virtualization technologies.
• VDI Knowledge: Understanding of Virtual Desktop Infrastructure, remote access protocols (RDP, VNC), and desktop virtualization.
• Automation Tools: Experience with automation frameworks and CI/CD pipelines.
• Database Skills: SQL, Prometheus, and MongoDB knowledge for data analysis and reporting.
• API Development: REST API design and integration experience.
• Monitoring Tools: Familiarity with monitoring solutions (Zabbix, DataDog, etc.).
• AI/Machine Learning: Experience with AI frameworks, natural language processing libraries, and chatbot development platforms.
• Data Science: Knowledge of data analysis, statistical modeling, and predictive analytics for pattern recognition in support data.
• AI Tools: Familiarity with AI platforms for integrating intelligent automation solutions.
• Language: English (Required)
• Familiarity with tools like Notion, Slack, Google Workspace, and a password manager (e.g., 1Password).

Experience Requirements

• 1-3 years of experience in software development, DevOps, or technical support automation.
• Proven track record of implementing automation solutions that reduced manual work.
• Experience working with customer-facing systems and understanding customer impact.
• Background in troubleshooting and resolving technical issues in production environments.

Soft Skills

• Strong problem-solving abilities with a customer-first mindset.
• Excellent communication skills for collaborating with support teams and customers.
• Ability to work independently and manage multiple automation projects simultaneously.
• Detail-oriented approach with focus on reliability and scalability.

Why Join V2 Cloud?

You'll have the opportunity to contribute to creating the best remote work experience for people and companies.

Our fully remote crew, stationed on planet Earth (for now), comes from different social realities and experiences. We're a blend of youthful energy, dynamic innovators, and customer champions, redefining the way we live, work, and learn. We believe that Together as a Team (and not just as a collection of people) we are Invincible.

The Process

Instead of talking about resumes too much, we kick off our journey together with an engaging assessment that lets your skills do the talking. So don't hesitate — let's embark on this mission together!

This is a full-time role. We are flexible on the contractor/contributor basis for cooperation. Our compensation is competitive and we discuss it individually to make it best for you and adjust it to your country's requirements.

Job Type: Full-time

Work Location: Remote