Empleos de staff4me
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5 empleos
- Staff4MeDesde casa·
- In this role, you will provide first-line technical support to ensure the availability and performance of our clients' IT systems.
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- Búsqueda de sueldos: sueldos de Helpdesk NOC (Bilingual Spanish & English)
- Staff4MeDesde casa·
- This role will focus on troubleshooting converged networks and resolving complex issues that have been escalated from other engineering teams.
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- Búsqueda de sueldos: sueldos de Senior Network Engineer (CCIE Switching with Wi-Fi Experience)
- Staff4MeDesde casa·
- In this critical role, you will oversee the network infrastructure and ensure its stability and security.
- You will be responsible for managing network engineers…
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- Búsqueda de sueldos: sueldos de IT Network Supervisor en Desde casa
- Staff4MeDesde casa·
- We are seeking an experienced Lead Wireless Network Engineer with a strong background in designing and troubleshooting advanced wireless networks using…
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- Búsqueda de sueldos: sueldos de Lead Wireless Network Engineer (Advanced Wireless Networks)
- Staff4MeDesde casa·
- As a Certified Wireless Network Expert CWNE , you will be a key member of our network engineering team, responsible for designing, implementing, and optimizing…
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- Búsqueda de sueldos: sueldos de Certified Wireless Network Expert
Job Post Details
Ubicación
Desde casa
Descripción completa del empleo
Job Summary: Staff4Me is seeking a Bilingual Helpdesk NOC Analyst who is proficient in both Spanish and English. In this role, you will provide first-line technical support to ensure the availability and performance of our clients' IT systems. You will be responsible for monitoring network performance, addressing incidents, and delivering exceptional customer service in both languages.
Key Responsibilities:
Key Responsibilities:
- Monitor network operations and manage incidents through a ticketing system.
- Provide bilingual technical support to clients via phone, email, and chat.
- Troubleshoot and resolve issues related to networks, servers, and workstations.
- Escalate complex issues to the appropriate technical teams while maintaining communication with clients.
- Document all interactions and resolutions in the ticketing system accurately.
- Conduct regular system checks and maintenance to ensure optimal performance.
- Assist in the development and updating of technical documentation and procedures.
- Work collaboratively with team members to improve service delivery and customer satisfaction.
- Participate in training sessions to stay current with industry trends and technologies.
- Bilingual proficiency in Spanish and English (both written and verbal) is essential.
- Previous experience in a helpdesk or technical support role is preferred.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Familiarity with remote support tools and ticketing systems.
- Basic understanding of networking principles and IT systems.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- High school diploma required; Associate’s or Bachelor’s degree in a related field is preferred.
- Bilingual proficiency in Spanish and English.
- Previous experience in a helpdesk or technical support role.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Basic understanding of networking principles and IT systems.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- High school diploma required; Associate’s or Bachelor’s degree in a related field is preferred.
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
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