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Senior Fraud Operations Analyst - job post

Apollo.io
Desde casa
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Ubicación

Desde casa

Descripción completa del empleo

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

About the role:

The Sr. Fraud Operations Analyst is a key hire that will design and lead Apollo’s fraud operations program. They will be responsible for leading fraud investigations, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification procedures. The ideal candidate will have experience building fraud operations programs from the ground up, and demonstrate effective communication and prioritization skills.

Daily Adventures & Responsibilities:

  • Fraud Escalations and Investigations
    • Investigate customer-reported events such as account takeover, anomalous activity and abuse reports.
    • Review, classify and respond to chargebacks due to fraud.
    • Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services.
    • Perform attribution analysis of scaled fraud events through data analysis.
    • Handle external brand abuse cases and takedowns.
  • Optimize Fraud Investigation Handling Procedures
    • Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales.
    • Identify and incorporate key data sources for manual and automated investigation enhancements.
  • Perform Root-Cause Fraud Vulnerability Analysis
    • Determine functional fraud vulnerabilities and partner with Product to prioritize remediation.
    • Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling.
  • Train Customer-Facing Teams on Verification and Identification Methodologies
    • Design low-friction KYB/KYC and asynchronous verification procedures.
    • Coach and lead junior Fraud Analysts and non subject-matter experts.

What We're Looking For:

  • 3+ years of experience in fraud investigations or similar operations roles.
  • Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs). Experience with MongoDB is a significant plus.
  • Chargebacks, disputes and ACH are familiar terms of which you understand the full lifecycle.
  • Vendor relationship and service performance management - experience running proof-of concept projects.
  • Familiarity with rules-based fraud rule development such as Stripe Radar.
  • Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams.
  • An inquisitive and investigative nature: You are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker.
  • Willingness and desire to work independently and problem-solve with visionary guidance.
  • Positive, learning mindset along with a detail-oriented, analytical approach to problem solving.
  • Comfort with self-prioritization and letting “small fires burn.”
  • You are excited about working remotely and have the skills and self-discipline to do so effectively.
  • Good written and spoken English proficiency.

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!

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