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Job Post Details
Senior - Salesforce Configuration Analyst
Información del empleo
Tipo de empleo
- Tiempo completo
Ubicación
Descripción completa del empleo
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
ManagerJob Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.
Responsibilities:
- Provide day-to-day technical support to Salesforce Users globally (L2)
- Deliver documentation on how to use Salesforce solution
- Identify, diagnose, and resolve technical problems, escalate and track problems appropriately.
- Create and maintain reports and dashboards across functional groups.
- Create and maintain report types.
- Manage elevated access requests
- Analyze integration issues and data flows.
Requirements:
- 5+ years experience in enterprise-level Salesforce projects/large global projects using ITIL methodologies with repeated and demonstrable success.
- 5+ year experience in Salesforce configuration within Sales Cloud in Lightning Experience, including permissioning, object relationships, triggers, workflow, and front-end configuration.
- Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, etc.
- Advanced Excel skills and MS Office applications is desirable-
- Salesforce Certified Administrator (desirable)
- Salesforce Certified Sales Cloud consultant (desirable)
- Any additional Advanced, Administrator, Designer, Developer, Architect & Consultant Certifications are a plus (desirable)
Skills:
- Strong communication and analytical skills, ability to effectively work and communicate with End Users, Business Support teams, Dev / DevOps teams, Product Owners and integration partners.
- Strong analytical, critical thinking and problem-solving skills
- Display attention to detail in executing and reviewing the work of others to establish quality standards that are achieved.
- Intermediate Salesforce Administration and Configuration (Hands on experience implementing workflow rules, validation rules, complex assignment rules, process builders, lightning web components, working with metadata etc.)
- Effectively utilizing Salesforce Technological Product Suites (Data Loader, Workbench, Salesforce Inspector, etc.)
- Effectively utilizing tools and processes for ticket management (preferable ServiceNow)
- Understand third party integration and functionality and impact of these integrations, and ability to document an end-to-end process in the whole
Qualifications:
Preferred Degree: Bachelor Degree. ( Advanced or received student).
Preferred Fields of Study: Information Technology, Quantitative Methods, Computer Science, Math, Physics or related.
- Advanced English.
- Understand the importance of correct information management
- Knowledge of information security and data protection
- Correct management of information security
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting {+ 16 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
No