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- CrossoverBuenos Aires, Buenos AiresPostedPublicado hace 2 días
- Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise.
- iBenderBuenos Aires, Buenos AiresEmployerActivo hace 3 días·
- Buscamos un Conversational Product Manager apasionado por maximizar el valor que le damos a nuestros clientes más importantes.
- Blue Star GroupBelgrano, Buenos AiresPostedPublicado hace más de 30 días·
- Contagien buena energía y lleguen al corazón de quienes nos eligen.
- Disfruten trabajar en equipo dando lo máximo.
- Busquen su autodesarrollo y crecimiento.
- Ver todo: Empleos de Blue Star Group - empleo en Belgrano
- Búsqueda de sueldos: sueldos de Product manager
- ITSM ConsultingBuenos Aires, Buenos AiresPostedPublicado hace 7 días·
- En este rol, liderarás la estrategia de productos relacionados con herramientas de análisis financiero y soluciones innovadoras en el mercado de capitales.
- Ver todos los Empleos de ITSM Consulting - empleo en Buenos Aires - Empleos de Product manager en Buenos Aires, Buenos Aires
- Búsqueda de sueldos: sueldos de Product Manager en Buenos Aires, Buenos Aires
- ModoCapital Federal, Buenos AiresEmployerActivo hace 15 días·
- 10 días hábiles de vacaciones + 5 días MODO.
- Membresía en Gympass y descuento en Sport Club para actividad física.
- FrávegaCapital Federal, Buenos AiresPostedPublicado hace 16 días·
- Liderar el desarrollo y la implementación de soluciones tecnológicas que mejoren la experiencia del cliente.
- Liderar equipos de producto de posventa y customer…
- NimbleBuenos Aires, Buenos AiresPostedPublicado hace 14 días·
- Creative product ideation experience to apply growth tactics broadly to different product areas and think through detailed elements of a product experience.
- Ver todos los Empleos de Nimble - empleo en Buenos Aires - Empleos de Product Manager en Buenos Aires, Buenos Aires
- Búsqueda de sueldos: sueldos de Product Growth Manager en Buenos Aires, Buenos Aires
- Jam CityBuenos Aires, Buenos AiresPostedPublicado hace más de 30 días·
- 1+ years of experience in games and mobile app product management.
- Work with game teams to identify, test, and measure high-impact product changes to drive…
- Ver todo: Empleos de Jam City - empleo en Buenos Aires
- Búsqueda de sueldos: sueldos de Product Manager en Buenos Aires, Buenos Aires
- ChubbBuenos Aires, Buenos AiresPostedPublicado hace más de 30 días·
- Managing the Auto product portfolio for Auto (excluding Mexico) includes full responsibility for working with actuarial to adequately price products to generate…
- Ver todos los Empleos de Chubb - empleo en Buenos Aires - Empleos de Regional Manager en Buenos Aires, Buenos Aires
- Búsqueda de sueldos: sueldos de Regional Auto Product Manager & IPL Actuary
- Mirgor S.A.C.I.F.I.A.Capital Federal, Buenos AiresPostedPublicado hace 11 días·
- Confección del Budget y B1.
- Seguimiento de GfK y MS.
- Confección y Seguimiento de embarques.
- Ser graduado universitario de carreras como Comercialización, Ing.
- LenovoCapital Federal, Buenos AiresPostedPublicado hace más de 30 días·
- Deep understanding of service sales product offerings and competitive landscape.
- 3+ years of product development or similar experience, service delivery…
- VDHBuenos Aires, Buenos AiresPostedPublicado hace más de 30 días·
- Monitorear ventas, rentabilidad, precios, rotación y niveles de stock, asegurando que las estrategias sean competitivas y alineadas con las tendencias del…
- SidetoolBuenos Aires, Buenos AiresEn general, responde en el plazo de 1 día.EmployerActivo hace 1 día·
- You will collaborate with cross-functional teams, including product managers, developers, designers, and stakeholders, to turn concepts into functional products…
- Ver todos los Empleos de Sidetool - empleo en Buenos Aires - Empleos de Delivery Manager en Buenos Aires, Buenos Aires
- Búsqueda de sueldos: sueldos de Product Delivery Manager
- FMC CorporationBuenos Aires, Buenos AiresPostedPublicado hace más de 30 días·
- Para el portafolio de Inseciticidas y Fungicidas con base en CABA/GBA.
- Desarrollar e implementar estratégicamente un Plan de Marketing Cono Sur para los…
- ModakBuenos Aires, Buenos AiresPostedPublicado hace 20 días·
- Oversee product function activities, including product discovery, analysis, prioritization, documentation, and implementation.
- Ver todo: Empleos de Modak - empleo en Buenos Aires
- Búsqueda de sueldos: sueldos de Product Manager en Buenos Aires, Buenos Aires
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Job Post Details
Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD - job post
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Tipo de empleo
- Tiempo completo
Ubicación
Descripción completa del empleo
In the fast-paced world of enterprise software, traditional customer support methods often fall short of excellence. Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise. Data shows that over 60% of support tickets are escalated due to inadequate problem-solving skills or a lack of product knowledge. This not only frustrates customers but also stifles the growth and satisfaction of support agents.
At Trilogy, we’ve reimagined customer support with the power of AI. Managing over 100 unique enterprise software products, we leverage advanced AI tools to streamline troubleshooting and enhance problem-solving capabilities. Our AI-driven approach not only helps diagnose issues faster but also provides intelligent insights and solutions, making our support team exceptionally efficient and effective. Our AI-powered chatbot crushes most tickets, so only the most complicated customer issues will be escalated to you.
The issues you face in this role will be challenging and diverse, requiring solutions that may involve configuration, database adjustments, or even code-level fixes. This is not a role for those who prefer to stick to familiar routines or spend months mastering a single product. We seek self-starters who can quickly adapt, troubleshoot efficiently, and continuously learn on the job. If you are someone who gets frustrated by rigid processes or needs extensive hand-holding, this is not the right fit for you.
You will be a crucial part of the Trilogy Support team, directly contributing to our reputation for exceptional customer service. This position offers a unique opportunity to advance your career rapidly by developing deep technical expertise across a wide array of products. If you are ready to embrace a challenging yet rewarding role where you can make a significant impact, we encourage you to apply.
What you will be doing
- AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system
- AI Training and Improvement: Review AI-generated solutions and provide detailed feedback and participate in AI model fine-tuning sessions
- Cutting-Edge AI Integration: Prototype and test new AI tools and methodologies
What you will NOT be doing
- Taking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive)
- Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this role
Key Responsibilities
- Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve
Candidate Requirements
- At least 4 total years of experience in a technical customer support or engineering role
- Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient
This position is also known as:
- Technical Support Engineer
- Application Support Engineer
- Senior Technical Support Engineer