• Community Phone

Community Phone is building the Toast for phones. We are the friendliest phone company in the country, supporting >20,000 customers nationwide.

Our product is designed around the physical phone - the desk phone sitting next to your cash register. We are here to make sure you stop missing calls, your team can use the business phone number in the field, and your customers keep coming back. Outside of our business product, we also have a consumer product that blocks millions of phone scams per year.

Our team is ~70 people strong, across 15 countries. We are cash flow positive.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

About the role

• We are looking for a Senior Product Designer to join our Product team and shape our product experience. You'll drive user research, leverage data insights, and rapidly iterate on designs to enhance product-led growth.

You will...

• You’ll lead user research, conducting interviews and direct observations to understand customer needs. Using data insights, you’ll track user behavior and refine designs. Rapid prototyping and weekly testing will be key to your workflow. You’ll own the entire design process, from wireframes to final UI, ensuring strong UX and visual design while collaborating with product managers and engineers.

You are...

You have 5+ years of experience in product, UX, and UI design. You're a user research advocate, engaging directly with customers, and a data-driven designer who uses analytics to guide decisions. You thrive in rapid prototyping and iteration, creating functional yet visually compelling designs. Experience with growth teams or product-led strategies is a plus.

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Compensation

Our range for this position is between $120K USD Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.