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Ver empleos similares de esta empresaNovartisRamallo, Buenos Aires·- You are a Customer Engagement Business Partner resourceful, proactive, and able to handle a range of tasks independently but with a way of working cross…
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Job Post Details
Customer Experience Lead / APM Oncology - job post
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Tipo de empleo
- Tiempo completo
Ubicación
Descripción completa del empleo
Summary
About the Role
- Disseminate the scientific evidence of the products of the Novartis Oncology and Hematology Franchise with a clear message of differentiation and 360 ° approach.
- Establish the clear positioning of each product. Exclusively indications approved locally by the Local Regulatory Entity (ANMAT).
- Comprehensive approach to the different stakeholders of the Territory led. Focus on Key HCPs & Institutions.
- Planning and execution of initiatives established for the territory. Account plans with individual monitoring and strong interaction with the HUBs for the co-creation of the solutions surveyed from the field.
- Orchestrate the different interaction channels with the different HCPs, detecting the best channel, moment and content to generate the best impact on communication.
- Detection of opps and risks. Survey of insights to enrich the cross functional plan.
- Communicate the plans, programs and high impact services for the different stakeholders, providing comprehensive solutions.
- Comply with the training courses established by the Cía. Timely complete requested evaluations.
Key Performance Indicators
Achievement of sales revenue and market share targets vs plan.- Responsible for budget allocated to cover customer activities.
- Customer Satisfaction and Customer relationship building.
- Territory Plans: Leadership, management, and execution.
- Sales Planning and Reporting.
Ideal Background
Education: Professional or advanced student (preferred scientific, commercialization, humanistic or business degree). Degree in Life Science is a plus.
Possess “APM Matricula”.
Languages: Spanish / English: Preferably with knowledge (not exclusive).
Experience: Customer marketing, market access, medical experience in pharmaceutical or related industry. Interpretation and efficient communication of complex information, customer experience approach and account management.
Competency Profile
Brand Strategy & Competitive environment
Scientific Background
Excellent understanding of the health system
Impactful customer engagement
Patients & customer oriented mindset
Case Manager & Territory Management
Digital Expertise
Omnichannel management
Influence Mapping & Result Oriented
Strong interpersonal and problem solving abilities
Excellent knowledge of customer needs: Empathy, adaptation & listening skills
Insight Gathering & Tactics generation/execution with HUB support
Empowerment & Accountability
Internal & External Effective Communication
Open Mindset & Negotiation Skills
Cross-functional & Change Mindset
Process advocacy
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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