Empleos de international flavors & fragrances

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise. This position’s career path continues an individual contributor, not the career progression towards a people manager in the future. Responsibilities • Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any • Process a credit note or a debit note related to a sales order or customer complaint • Coordinate customer complaints and service cases related to a sales order • Respond to customer’s inquiry in a timely and accurate manner • Build a strong partnership with internal and external stakeholders • Drive continuous process improvement and KPIs in Order to Cash process • Support internal/external audit as needed • Support CS team as a country or regional superuser with in-depth expertise in SAP, international trade process, or specific part of Order to Cash process • Coach or train CS teams for continuous improvement in Order to Cash process and service level at country or regional level Requirements • Bachelor’s degree or above (no specific major fields required) • +3 years' experience in Customer Service or Supply Chain of business to business • Knowledge in domestic and international trade • Expert knowledge of MS Office tools • Knowledge in SAP • Knowledge in basic finance • Fluent business English communication skills • Effective communication skills across all levels of the organization • Project management skills • Analytical and quantitative skills • Highly collaborative and team player • Cross cultural awareness Training / Certifications • SAP training • Microsoft Office tools training (Word, Excel, PowerPoint) • Incoterm and Payment Term training • APICs CSCP or CPIM and SCOR