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Empleos de flamingo

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Job Post Details

Customer Success Associate - job post

4.1 out of 5
Desde casa


Desde casa

Descripción completa del empleo

Flamingo is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here:

Flamingo's platform has 2 parts:
  • 2-Sided Marketplace: Flamingo recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly start booking events.
  • Enterprise Software Platform: Apartment operators pay Flamingo a per unit per month fee for Flamingo's full platform or for just the parts they they need.
We are looking for Customer Success Associate to help with the following things:

  • Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace Subscription* Onboard new customers if they don’t book first event within 7 days
  • Improve repeat bookings & get repeat bookings if someone stops booking
  • Upsell repeat bookers to get a subscription
  • Manage event customer service issues - e.g. reaching out to someone that left review of 3/5 or less
  • Manage Customer Success of VIP Event Marketplace Partnerships Accounts* Ensure 100% onboarding and training of their buildings
  • Organize Quarterly Employee Engagement Events
  • Provide meaningful updates to decision makers
  • Drive upsells to event subscriptions
  • App Set Up & Quality Assurance of New App Accounts* Work with customers to get their app fully set up to ensure successful adoption
  • Complete basic customer training and education for platform navigation
  • Monitor customer software use and take action to ensure 100% of customers are benefiting from the platform
  • Process Improvement* Identify and implement process improvement projects that improve efficiency, conversions, customer satisfaction, and revenue
  • Identity and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenue
  • Other Responsibilities* Inbox Management
  • Accounts Receivable Management
  • Insurance Compliance Management for Marketplace Accounts
  • Generate Google and G2 Reviews from happy marketplace customer
  • Other things that come up
Ideal Candidate
  • Full English Fluency
  • Experience working in startup and remote
  • Independent
  • Analytic and self driven
  • College Educated
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