Empleos de dlocal

What will I be doing?

• Working with both our internal teams as well as clients.
• Provide “voice of customer feedback” to internal DLOCAL teams.
• Develop effective long-term key customer relationships.
• Collaborate with customers to better understand their goals and ambitions.
• Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
• Develop Customer Success methodologies and own team initiatives that improve productivity.
• Interact and work together with the different areas of the company.

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced Excel Skills.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
• Ability to travel.
• Team spirit and proactive behavior.

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

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  For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.