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Phone Intake/Customer Service Representative – Remote (Buenos Aires | Lima | Medellin) - job post

Blue Collar Scholars
Buenos Aires, Buenos Aires
$41.652,20 - $93.717,50 por mes - Tiempo completo
Respondió el 75 % o más de las postulaciones en los últimos 30 días; normalmente, en el transcurso de 1 día.

Información del empleo

Sueldo

  • $41.652,20 - $93.717,50 por mes

Tipo de empleo

  • Tiempo completo

Ubicación

Buenos Aires, Buenos Aires

Descripción completa del empleo

Job Description: We are seeking a friendly, organized, and reliable Phone Intake/Customer Service Representative to join our team at Blue Collar Scholars Landscaping & Construction! As the first point of contact for potential and existing clients, you'll play a key role in delivering excellent customer service, scheduling appointments, and helping our business grow. This is a great opportunity for individuals with strong communication skills and a passion for providing top-tier service.

Must reside in Buenos Aires, Lima, or Mendellin (South America)

Responsibilities:

  • Answer inbound phone calls and respond to customer inquiries about landscaping and construction services.
  • Provide clear and accurate information about our company’s services, pricing, and promotions.
  • Schedule estimates and appointments for customers with our project estimators or specialists.
  • Maintain accurate and up-to-date customer records in our database.
  • Follow up with customers to confirm appointments, answer additional questions, and ensure satisfaction.
  • Resolve customer concerns or direct them to the appropriate department for more detailed support.
  • Collaborate with the sales, scheduling, and operations teams to ensure smooth communication and service delivery.
  • Promote special offers and services through proactive outreach to potential leads.
  • Handle customer complaints professionally and with empathy, striving for a positive resolution.

Requirements:

  • Excellent communication skills – both verbal and written.
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Customer-focused with a friendly, professional, and positive attitude.
  • Self-motivated with the ability to work independently and meet deadlines.
  • Strong problem-solving skills with the ability to address customer inquiries efficiently.
  • Basic computer skills and experience with CRM or scheduling software is a plus.
  • Previous experience in customer service or phone-based support preferred.
  • Bilingual (English/Spanish) is highly desirable but not required.
  • Ability to work flexible hours, including weekends, as needed.

Benefits:

  • Generous PTO Package
  • Flexible Schedule

Compensation Package: Competitive hourly rate + bonus opportunities based on performance.

Schedule: Monday to Friday.

Location: Remote

Application Question(s):

  • Have you completed the Culture Index? https://go.apply.ci/s/oGTTI69yHD
  • Education: High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred).

Experience: Customer service or call center experience is a plus

Language: English and Spanish

If you have a passion for customer service and want to be part of a growing landscaping and construction company, we encourage you to apply! Join our team and make a lasting impact while helping our clients improve their outdoor spaces.

Job Type: Full-time

Pay: $41,652.20 - $93,717.50 per month

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