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Job Post Details
Phone Intake/Customer Service Representative – Remote (Buenos Aires | Lima | Medellin) - job post
Información del empleo
Sueldo
- $41.652,20 - $93.717,50 por mes
Tipo de empleo
- Tiempo completo
Ubicación
Descripción completa del empleo
Job Description: We are seeking a friendly, organized, and reliable Phone Intake/Customer Service Representative to join our team at Blue Collar Scholars Landscaping & Construction! As the first point of contact for potential and existing clients, you'll play a key role in delivering excellent customer service, scheduling appointments, and helping our business grow. This is a great opportunity for individuals with strong communication skills and a passion for providing top-tier service.
Must reside in Buenos Aires, Lima, or Mendellin (South America)
Responsibilities:
- Answer inbound phone calls and respond to customer inquiries about landscaping and construction services.
- Provide clear and accurate information about our company’s services, pricing, and promotions.
- Schedule estimates and appointments for customers with our project estimators or specialists.
- Maintain accurate and up-to-date customer records in our database.
- Follow up with customers to confirm appointments, answer additional questions, and ensure satisfaction.
- Resolve customer concerns or direct them to the appropriate department for more detailed support.
- Collaborate with the sales, scheduling, and operations teams to ensure smooth communication and service delivery.
- Promote special offers and services through proactive outreach to potential leads.
- Handle customer complaints professionally and with empathy, striving for a positive resolution.
Requirements:
- Excellent communication skills – both verbal and written.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Customer-focused with a friendly, professional, and positive attitude.
- Self-motivated with the ability to work independently and meet deadlines.
- Strong problem-solving skills with the ability to address customer inquiries efficiently.
- Basic computer skills and experience with CRM or scheduling software is a plus.
- Previous experience in customer service or phone-based support preferred.
- Bilingual (English/Spanish) is highly desirable but not required.
- Ability to work flexible hours, including weekends, as needed.
Benefits:
- Generous PTO Package
- Flexible Schedule
Compensation Package: Competitive hourly rate + bonus opportunities based on performance.
Schedule: Monday to Friday.
Location: Remote
Application Question(s):
- Have you completed the Culture Index? https://go.apply.ci/s/oGTTI69yHD
- Education: High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred).
Experience: Customer service or call center experience is a plus
Language: English and Spanish
If you have a passion for customer service and want to be part of a growing landscaping and construction company, we encourage you to apply! Join our team and make a lasting impact while helping our clients improve their outdoor spaces.
Job Type: Full-time
Pay: $41,652.20 - $93,717.50 per month