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Workplace Service Delivery Manager- Customer Experience & Hospitality Manager - job post

Accenture
4.0 out of 5
Buenos Aires, Buenos Aires
Tiempo completo
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Información del empleo

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Tipo de empleo

  • Tiempo completo

Ubicación

Buenos Aires, Buenos Aires

Descripción completa del empleo

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

The Workplace Service Delivery – Customer Experience & Hospitality Management will be responsible for the in-office experience for employees and visitors, involving responsibilities that includes the plan and execution of all meetings & events onsite for Accenture’s Argentina Offices (space and catering reservations and delivery, AV support, etc), tailored customer experiences at the office, executive assistance services for managing directors, mailroom and assets delivery, and capability lead for HSA.

Main responsabilities

  • Imagine, Create, Describe and Deploy innovative solutions related to customer experience at Accenture office
  • Plan and Execute the strategic direction and vision for the office usage identifying our customers need, in order with the Global and Local Office Strategy
  • Passionate for technology and how technology can achieve better experience standards for our employees and be able to make real those ideas
  • Work with other Workplace Managers to ensure all activities onsite reflect Accenture Policies related to safety, security, asset management, building and maintenance services, cleaning, mail delivery and logistiscs
  • Be comfortable and establish good relationships with executive leads (C-levels) and other stakeholders
  • Manage relationships and contracts with third party suppliers for room assistance, waiters and cleaning, catering, mailroom, mail delivery, reception area.
  • Work with other corporate function areas as HR, Procurement and Marketing
  • Deliver customer experience solutions for office room reservation and usage, catering and parking requests and more
  • Plan and Execute the Opex and Capex process for the processes under his/her responsibility
  • Standarize process of the area to achieve better KPIs

  • Experience in hospitality and/or process standardization and/or customer experience solutions and/or service delivery with third parties
  • Willing to work in a high demand, changing context and take decision “on the field”
  • Passionate for customer delivery and attention for details
  • Excellent communication, organization time management and problem solving skills
  • Exceptional track record of building relationships with stakeholders
  • Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality
  • Able to work from Parque Patricios office 3-days-week
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