Empleos de customer service en Desde casa

Bilingual (English/Spanish) Operations and Process Optimization Coordinator

Are you passionate about delivering exceptional customer service, utilizing advanced MS Office skills, and optimizing processes? We're looking for a Bilingual (English/Spanish) Operations and Process Optimization Coordinator to join our dynamic, forward-thinking team. This remote role offers an exciting opportunity to work directly with a leading U.S.-based company—all from the convenience and comfort of your home. If you have a strong blend of operational acumen, expertise in MS Office tools, and a knack for process optimization, we want to hear from you!

What You'll Do

Post-Production Workflow Management:

• Oversee post-production workflows, ensuring efficiency and strict adherence to deadlines.
• Verify work orders for accuracy before initiating projects.
• Conduct thorough quality control checks to ensure all job components meet company standards.
• Assign and prioritize projects based on departmental workloads, ensuring timely delivery.
• Facilitate cross-departmental communication, keeping everyone informed of priority projects, deadlines, and schedule changes.
• Resolve scheduling conflicts by adjusting timelines in collaboration with all involved parties.
• Ensure all client specifications are met, and final products are delivered on time.

Process Optimization:

• Support teams in defining and conceptualizing technology initiatives and information processes, ensuring alignment with business architecture and project management methodologies.
• Leverage advanced MS Office skills, particularly Excel and MS Access, to streamline and optimize processes. Utilize these tools to automate tasks, manage data, and develop solutions that drive operational efficiency.
• Identify areas for continuous improvement and implement solutions that enhance productivity and operational effectiveness.

What We're Looking For

• Proven experience in customer service management with strong analytical and critical thinking abilities.
• A background in process optimization, with a demonstrated ability to enhance workflows and systems.
• Advanced knowledge of MS Office applications, particularly Excel and MS Access, is essential. Experience in process automation using these tools is a must.
• Proficiency in programming languages such as Python, JavaScript, PowerShell, C#, R, or SQL is a strong asset, empowering you to design and implement advanced automation solutions and drive impactful continuous improvement initiatives.
• Exceptional organizational skills, with the ability to manage multiple tasks and set priorities in a fast-paced environment.
• Meticulous attention to detail and the ability to perform effectively under pressure.
• Excellent communication and problem-solving skills in both English and Spanish.

Why Join Us?

• Work for a forward-thinking, U.S.-based company that values innovation and excellence.
• Enjoy the flexibility of working remotely from home, balancing your professional and personal life while contributing to a global team.
• Be part of a collaborative environment where your contributions directly impact our success.
• Benefit from opportunities for professional growth and development within an industry-leading company.

Ready to Make an Impact?

If you're ready to take your career to the next level, excel in MS Office applications, and thrive in a dynamic, remote work environment, we encourage you to apply today! Join us in shaping the future of our company while enjoying the freedom of working from your own space.

Job Type: Full-time

Pay: From $1,500,000.00 per month

Application Deadline: 16/02/2025