Ir directamente al contenido principal
Cargá tu CV - Dejá que las empresas te encuentren

Empleos de analyst en Desde casa

Clasificar por: -
50+ empleos
  • Ver empleos similares de esta empresa
  • Ver empleos similares de esta empresa
  • Ver empleos similares de esta empresa
  • Ver empleos similares de esta empresa
  • Ver empleos similares de esta empresa

Job Post Details

Junior Technical Support Analyst

Improvado
5.0 de 5 estrellas
Desde casa

Información del empleo

Tipo de empleo

  • Tiempo completo

Ubicación

Desde casa

Descripción completa del empleo

About Improvado
Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.

Your Impact
As a Technical Support Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.

What You´ll Do

  • Solve Complex Data Challenges: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.
  • Engage & Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
  • Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
  • Become a Platform Expert: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
  • Build Knowledge: Document recurring cases to streamline future troubleshooting.

What You Bring

  • Technical Proficiency:
  • 1+ year in technical support or a similar role.
  • SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
  • Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
  • Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
  • Fluent English: Communicate complex ideas clearly to global clients.

Why Join Improvado

  • Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours.
  • Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
  • Generous Time Off: 27 days PTO + US holidays
  • Vibrant Culture
Ready to Untangle Data & Empower Marketers?
If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s transform marketing intelligence together.

#li-remote
Dejá que las empresas te encuentrenCargá tu currículum