Resultados de la búsqueda

Job description

In a medical chart retrieval capacity, the Records Retrieval Agent represents the clients/health plans in requesting and obtaining medical records from healthcare providers. The Agent provides telephonic assistance to schedule and retrieve existing medical records by contacting provider offices, gathering and recording appropriate data, verifying existing information, and ensuring records are timely retrieved.

Responsibilities

• Manage Several amount of inbound/outbound calls in a professional manner.
• Contact provider offices to request copies of medical records.
• Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices
• Schedule retrieval with accurate and timely updates using the portal retrieval application
• Provide professional communication and customer service with provider offices throughout the record retrieval process
• Make regular and consistent phone calls to complete timely retrieval
• Enter and maintain records into the in-house computer application to document and track record retrievals
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet

Requirements

• Previous call center sales or collections experience acceptable with experience in a healthcare environment or office setting preferred
• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
• Demonstrate accuracy and attention to detail in the retrieval lifecycle process
• Must have reliable high-speed internet
• Must provide have own computer, mouse, keyboard and monitor equipment to access into Virtix VPN network
• Understanding of HIPAA regulations
• Computer skills with navigation of applications
• High School diploma or equivalency required.
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Full time disposition.
• Salary: 700 USD monthly
• Bonus: 50 USD of conectivity.
• Opportunity to grow with the company.

PLEASE REVIEW THE PROPOSAL CAREFULLY BEFORE APPLYING TO THE VACANCY

Job Type: Full-time

Pay: Up to $13,000.00 per month

Experience:

• customer service representative: 1 year (Preferred)